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Jtapi transfers

punin.v.v
Level 1
Level 1

Hi there

I'm having a big trouble with transfers and JTAPI:

In our company we named this scenarion single-step transfer

Step 1:

Connect via jtapi to cucm

Register CallObserver, AddresObserver, TerminalObserver for extension A, extension B

But not register Observers for extension C

All events from CUCM are loged

Step 2:

A make outgoing call to B

B answer

B press key "transfer" and enter extension C

C doesn't answer

B press key "transfer" second time and redirect incoming call from A to C

----------

C answer  <- at this moment i haven't any events from CUCM. Should be there any events, or not?

----------

C end call - all is fine

With best regards,

Punin Viktor

1 Reply 1

pmnkumar
Level 1
Level 1

Since 'A' is already in its final state (TALKING) before transfer there is no state change on A side and no events are expected.  Since there is no observer on C you will most likely end up with a 'alerting' connection for C. 

You will have to use the RTP events to check if the call is answered.

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