CVP Menu option -NOMatch

[George Michaell]

Guys,

Need help to understand if i am using it wrong or its the default functionality of menu node.

created a Menu with option 1 and 2 and NoMatch configured as per attached screen shot, so it looks like this..

welcome.wav

NoMatch1

-Invalidinput.wav
-welcome.wav

after the number of configured wrong attempts it still plays the welcome prompts before moving to maximum no match, that should not be the case and after the last wrong attempt it should immediately move to maxNoMatch path rather than playing the welcome prompt one last time, this is weird

[janinegraves · Accepted solution]

the element is executing as cisco designed it. If you add a NoMatch1

audio group, then it will play after the 1st, 2nd, and 3rd nomatch.

Alternatively, you could create NoMatch2 and NoMatch3 audio groups.

If you want to ONLY create a NoMatch1 and NoMatch3 (and omit the

NoMatch2 group) then you  can do the following:

a) add a NoMatch2 audio group.

b)highlight  NoMatch2   and mid-way down you will see the Count

selection, where  you can change the 2 to 3.

c)So then this will become the NoMatch3 audio group.  Here you must

configure something to play, for example silence.wav or

ExceededMaxTries.wav

[George Michaell]

Thats Precisely what i was looking for, thankyou very much, one more thing Can i disable a DTMF by leaving a DTMF value blank or writing disable, because i have used a menu option of 5 and i am using only 4 of them so i want to disable the 5th one so that if caller presses any dtmf, other than the 4 ones it should get the NoMatch treatment.

[janinegraves]

You can not leave it blank. But you can set it to the same dtmf and value as you're using for option 4, and connect option 5 exit state to same place as option 4 exit state.

Sent from my Verizon 4G LTE smartphone