Agent A is logged in using extension xxxx. Same Agent A can log on using same extension, is this defect or per design

[yogesh shah]

Agent A is logged in using extension xxxx. Same Agent A can log on using same extension. Is this possible due to design or defect ?

[keglass]

Yogesh,

Please see this thread in the Cisco Support Community for more information. The user is asking about a similar situation.

https://supportforums.cisco.com/t5/contact-center/ucce-agents-and-shared-lines/td-p/3055927

I also recommend you look in the Cisco Support Community for more information about this topic.

Kelli Glass

Moderator for Cisco Customer Communities