cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
822
Views
0
Helpful
0
Replies

Problem with CIPC dropping calls when a back line rings in

TDQHChanpheng
Level 1
Level 1

Some of the service desk agents are having issues with their CIPC. When in a call on their Queue line, example 566061 for Jarrel , and the backline rings in (144050), it drops the active call that he was on with on his queue line (backline is still ringing to all the phones). However, same scenario but a call came into his personal line 283681, it’s ok, and nothing drops.

A few of the agents are having this issue and some of them are not. Same configurations, even tried uninstalling the CIPC and giving them a new CIPC profile that was free. Neven queue line 566037 and Ricky S 566039 aren’t having any issues.

1. Does the agent do any action or does it just drop? No Actions, call just drops right away when that backline rings in.
2. Are these agents on Site or remote? Every person have been on site at NetPark
3. Are any other calls ever dropping? Only when the second line rings? No other calls drop. It’s only when that backline comes in. It is set as the 4th line on their Extension Mobilty. The personal line is set as the second line and when a call come into that extension, it’s fine when they are on the queue line.

Their desk phone has no issues.

Lines on their CIPC are:

1-Queue Instrument ID

2-Personal Line

3-Group Voicemail

4-Backline.

0 Replies 0
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Cisco UCS X-Series Energy Efficiency Offer