UCCX 10.6 and/or 11.5 Call Recording

[nkobayashi123]

Good afternoon,

How can I record all incoming call center calls automatically?  Do I need 3rd party product or can I do it within UCCX?   and also, will it effect any stress load to UCCX server by recording all call center calls?

We are currently utilizing "TelStrat" product but just see if UCCX can do the same.

I appreciate all your suggestions.

Thank you,  

NK

[dekwan]

Hi,

To my knowledge, UCCX does not have a built in recording feature. The recording product for the solution was MediaSense, but that had EOL last year. Here is a document listing out its replacement: Cisco MediaSense End Of Life FAQ

Thanx,

Denise