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aproblem in cvp deplyment (decision element)

AHMED Ali
Level 1
Level 1

hi i have aproblem in my cvp deplyment and i see in activity logs the following

Product Collection,interaction,audio_group,initial_audio_group

Product Collection,element,hotevent,error badfetch

which is Product Collection is decision element not menu to has initial audio groupe

any advice ?

1 Reply 1

janinegraves
Spotlight
Spotlight

If you look in the hotevent element named 'error badfetch' in the Studio

App - is the event name 'error.badfetch' or 'error.badfetch.http.404'

because they mean different things.

error.badfetch usually means the the voice browser's fetchtimeout timer

expired, waiting for VXML Server to return from a slow web service or DB

interaction.

error.badfetch.http.404 usually means the voice browser couldn't find an

audio file one of the previous audio elements. For this you can look on

your media server in the IIS logs, (c:\inetpub\logs\LogFiles\w3svc\

directory) and look for 404.

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