Hello,
We need to integrate cisco finesse with HPSM so that once a call received finesse will send an event to HPSM to display new interaction form.
HPSM can be called from other applications to open new interaction form as the following:
channel = DDEInitiate("HP_Service_Manager", "ActiveForm")
DDEExecute channel, "[SystemEvent(""ReceiveInteraction"", ""Caller Name"", ""FALCON, JENNIFER"")]"
DDETerminate channel
How can we do this through cisco finesse?