Finesse - Dialogs

[sghss214]

I was going through the documentation on Finesse Desktop APIs. For dialogs, the REST URI's formed had a dialog id parameter.(/finesse/api/Dialog/<DialogId>)

1. Is this DialogId a random number generated?

2. Is the DialogId specific to an instance of the call or to a specific agent?

[Geevarghese Cheria]

Hi Jerry,

  Moving your questions under Finesses community for more visibility of support engineers.

Thanks and Regards,

Geevarghese

[sghss214]

Thanks

[dekwan · Accepted solution]

Hi Jerry,

1. Is this DialogId a random number generated?

The dialogId is usually the callId that comes from UCCE/X. It isn't quite random, more like unique but sequential. I say usually because this is the case 99.99% of the time. There are some situations where the id differs from CCE/CCX.

2. Is the DialogId specific to an instance of the call or to a specific agent?

The dialogId is specific to the call. If agents 1 and 2 are part of the same call, they will both see the same dialogId.

Thanx,

Denise