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Cisco Finesse- Not ready reason codes 2,3,4

giodias01
Level 1
Level 1

‎06-05-2018 08:17 PM

Hi,

I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what are the code description on this. Please be informed that there is no defined codes for not ready state on the client system.

Appreciate your kind response

Thank you so much

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dekwan
Cisco Employee
Cisco Employee

‎06-06-2018 10:42 AM

Hi,

If there are no defined codes on the Finesse system, then it can only be system defined reason codes. But, if I remember correctly, system defined reason codes are long digits and not something as simple as 2,3,4. I would open a TAC case for them to investigate further.

Thanx,

Denise

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