Good afternoon, I'm investigating a bit about how I can add a column to a live report, what I want to do is add an additional column to the ones I already have, to show the time that each agent takes in a certain state.
I was looking on youtube and in the following link:
https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-user-guide-list.html
however I could not find how to do it.
I appreciate very much if someone has an idea of how to do it.
