About blind transfer...

[lee yongbeom]

Hi All,

Finesse is blind transfer support?

If so, What version doing support?

[dekwan · Accepted solution]

Hi,

Finesse does not support blind transfer, which is defined as manually complete a transfer when the consult call is still ringing.

Finesse does support a single step transfer though. That is similar to a blind transfer, but the system does the consult and transfer rather than the agent/a person.

Thanx,

Denise