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problem with invitation email template to webex room

egalvan011
Level 1
Level 1

problem with invitation email template to webex room: e-mail template does not show connection information for video conferencing equipment Enter from a device or video conferencing application.

1 Reply 1

Susan McEvilly
Level 4
Level 4

The most common reason we've seen for the "join from a video system or application" link not appearing in an Outlook invitation scheduled using productivity tools, is that the Webex user scheduling the meeting does not have CMR turned 'on' in his profile in Site Administration.

Here's a 90 second video showing how to fix that: 

https://meetmeinthecloud.webex.com/meetmeinthecloud/ldr.php?RCID=364824beecd074ebd8a69e919feb4c7e

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