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Can not call external sip address from webex board

ragz3000
Level 1
Level 1

From my organisation I can not call particular external sip uri some abc@xyz.uk  (I can call other external sip uri's) but NOT this one.

Test 1: From a webex board device an external call to this particular sip uri fails

We also have Hybrid call connector.

Test 2: I  turned OFF the call connect/aware service for myself on the portal and using webex team app I dial the same above uri and can join the external meeting fine.

Test 3: As soon as I turn ON the call connect/aware service for myself on the portal and using webex team app I dial the same above uri I can NOT connect to the meeting. It says "that SIP uri is not available"

Did anyone got same problem.

Thanks in advance.

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