cisco courtesy callback error for validate element

[pradeepsimhadri485@gmail.com]

Hello All,

I am new to cisco courtesy callback when i am using this callback in the CallbackEntry application at validate_01 element I am getting error.com.cisco.callhandoff.failure. can anyone help me to solve this issue

For your reference i am attaching the logs snippet.

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,newcall,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,ani,19728918656

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,areacode,NA

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,exchange,NA

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,dnis,9492427284

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,uui,NA

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,iidigits,NA

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_userCourtesyCallbackEnabled=1

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,ani=19728918656

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,qname=billing

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,callid=24B10B5C836F11E88EB1CC167E800900

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,queueapp=BillingQueue

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_dnis=9492427284

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ccbServlet=https://10.19.41.54:8443/cvp/CallbackServlet

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,ewt=900

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ani=19728918656

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,,start,parameter,_ccbServletReqTimeout=10

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.559,CVP Subdialog Start_01,enter,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,CVP Subdialog Start_01,exit,done

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,enter,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_ENTRY

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.637,Enter Queue_01,custom,thishost,10.20.41.51

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,custom,Callback_Enter_Queue,ELEMENT_EXIT

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,data,ewt,0

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Enter Queue_01,exit,done

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,enter,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,custom,Result,16.0

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,ewt in Minutes,exit,done

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Validate_01,enter,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.747,Validate_01,custom,Callback_Validate,ELEMENT_ENTRY

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,element,error,error.com.cisco.callhandoff.failure

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,exit,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Validate_01,exit,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,,element,error,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.778,Return to ICM on Error,enter,

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.794,Return to ICM on Error,element,warning,A substitution representing Session data named "CallbackType" referred to non-existent information. An empty string was substituted instead.

10.20.41.51.1531223828559.115020.CallbackEntry,07/10/2018 04:57:08.794,Return to ICM on Error,exit,

[Geevarghese Cheria]

Hi Pradeep,

  Moving your question under CVP community for more visibility of expert engineers. Please refer this

CVP Courtesy Call Back (CCB) Design/Configuration for related information.

Thanks and Regards,

Geevarghese

[Denis]

Hi!

I would check first the ingress gateway configured with Call Survivability on the inbound dial-peer.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_5/configuration/guide/CCVP_BK_1A06EB0D_00_1005-cvp-configuration-and-administration/CCVP_BK_1A06EB0D_00_1005-cvp-configuration-and-administrat...

regards