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Runing UCCX 10.6(1). Lost previously custom programmed Finesse Layout XML

JEONEILL53
Level 4
Level 4

Is there a way to get the previously programmed Finesse Layout XML, that was custom programmed about two weeks ago, before the Finesse Layout XML was destroyed, then replaced by the Default Finesse Layout XML.  I have DRS backups for the past three weeks.  Can I restore Custom programmed Finesse Layout XML from backup, or go in and read the Custom programmed Finesse Layout XML from two weeks ago, then restore it to current Finesse Layout XML?

John

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi John,

The only thing I can think of is to take a current backup. Then restore to the backup that has the correct layout and grab that layout that you want. Then, restore it to the current backup.

But, before you do it, I would recommend opening a TAC case to see if they have any other ideas. They can probably help you through the process.

Thanx,

Denise

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