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updating Variables from external web page

Ahmed habib
Level 3
Level 3

Hello, I need help with this case please.

I am using UCCX 11.5 and have a scenario

I developed a script to ask customer for complain ID and integrate it with database to show complain history on another web page contain DB of the company . when an old customer call and forgot complain id, The agent ask him other related questions. I want these data entered in the web page to update automatically in the call variables on finesse

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