CTI Protocol Version on UCCX v12.5

[Bliss]

Hello there,

1. On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?
2. Could this info be found within the UCCX Administration web-API? If so, how?

Thanks much.

[Thomas G. Johannesen · Accepted solution]

Hey.

this Can be found in the compability matrix

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/Unified_CCX_Software_Compatibility_Matrix_for_1251.html

for version 12.5 the cti version is 13-17

[Bliss]

Thanks, @Thomas G. Johannesen, for this useful answer.

Does this mean that the UCCX supports all of these (5) protocol-versions, or is this the range of potential versions, and only one of them is actually installed/enabled?
If the latter is correct, where would I find, within UCCX's administration web-panel, the actually-active protocol version?

[Thomas G. Johannesen]

All 5 version is Active 

[Bliss]

Thanks much!
I marked your previous post as the accepted solution.

Best regards.