04-26-2024 10:12 AM
I have registered and have the "Customer Administrator" role and it has been well more than 24 hours (it's been several weeks) since the registration completed, yet I cannot use the portal. When I sign in, it tells me that I don't have access and need to register. When I click Register, it tells me I've already registered and have access, and redirects me to the first page, which again tells me I don't have access. I contacted support and they told me there's an agreement I need to sign and that if I still have trouble, I need to post about it here. I signed the agreement and there was no change to my portal access. I'm still stuck in this loop. I tried with different web browsers and get the same results.
04-26-2024 12:00 PM
Hello Sir good day, Thanks for contacting Cisco. !
To discard any Browser issue related to the BUG CSCwh61855, please try to access it using the Mozilla Firefox browser in private mode (follow the steps below).
steps:
a. cleaning cookies and caches
b. Open a private Mozilla session
c. try to access https://services.cisco.com
Likewise, please share with me in a private message the following information to validate internally:
1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:
5. Is there any user with working access?
Thanks in advance for your collaboration!
05-17-2024 10:38 AM
I PM'd you as requested, but have not heard back. I still cannot get into the portal. Can anyone help?
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