Issues with entering CCO details in CSPC 2.11

[david]

Hi team,

We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3.  Having issues when entering CCO credentials to allow for checks of software updates.  Error message advises vailidation of the credentials failed.  Have attempted to setup the same via CLI and get the same error.

Have had someone else within the team logon and use their details and getting the same error displayed.  Happy to share the followign in a PM to Cisco Contact if required:

1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:

Here is a screen grab of the error

[JENS PETER POULSEN]

I had the same problem, but cloud activte account from CLI with conf server enable

[david]

Hi @JENS PETER POULSEN

We have tried that also but it isn't working for us.

[juanfsan]

Hi David,

would you kindly let me know the following information of the user that has been running into the issue?

1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:

[david]

Requested information has been provided via a PM

[juanfsan]

Hi David,

I reviewed the information in depth, this is not an API support issue it seems the issue is in the collector itself. I am looking into it.