Hello people,  Does anyone know please if it is possible to configure a From address for scheduled reports (visualizations) in Webex CC Analyzer? The scheduling works quite fine, however the emails come to my mailbox from a Cisco cloud email address ...

Being a Cisco Certified Instructor, I often deliver Collaboration courses. And when we discuss Cisco Voice Gateways my students often ask me about the differences between Loop-start and Ground-start signaling on analog voice ports (FXS and FXO). In ...

Hi all, Being a Cisco Collaboration Instructor, I am often asked a question, how to collect logs for Cisco Contact Center Enterprise. Well, it is not so complicated as it may seem. I made two posts about that with screenshots and explanations. You c...

Recently, one of my customers encountered a problem when connecting his CUCM to a telephony provider (ITSP) via a SIP trunk. Between the CUCM and the ITSP, a CUBE gateway was installed, as expected. The problem was the following: when making an outgo...