Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...

Hi everyone,I have a JTAPI application in a customer call center that opens monitors on various agent extensions and processes the call events.Part of the processing involves calling the JTAPI function "getPeerUUID" on certain call connections, as th...

My team and I have an application where we need to be able to match up calls from UCCX with calls being recorded through SIPREC in another server. We are considering using the Cisco-Guid to do this, and are following the method suggested in this thre...