Cisco Spark application (Windows) not setting Proxy

[noobatron]

Hi all,

I'm having issues with the Cisco Spark application running on our Windows 7 SoE build. The Spark application Fails to log in with the following error: "Oop! Cannot connect at this time".

Running the Health Checker application, the services impacted are 'Upgrade, Authenticate,Admin.' Closer inspection of the log (current_log.txt), I can see that the Cisco Spark Application is not picking up the proxy configuration from the browser.

I've attached a copy of the relevant log section below.

2017-10-05T03:56:51.797Z <Debug> [6704] ProxyManager.cpp:100 network::ProxyManager::_getWebProxyAddressFromPlatform:About to request proxy for address for the probe address: https://idbroker.webex.com/idb/oauth2/v1/access_token

2017-10-05T03:56:51.797Z <Debug> [6704] ProxyUtils.cpp:32 ProxyUtils::getSystemProxyAddress:Proxy's for https://idbroker.webex.com/idb/oauth2/v1/access_token

2017-10-05T03:56:52.803Z <Debug> [6704] ProxyUtils.cpp:38 ProxyUtils::getSystemProxyAddress:Proxy: Type: NoProxy. HostName: . Port: 0

2017-10-05T03:56:52.803Z <Error> [6704] DataWarehouse.cpp:989 DataWarehouse::getValue:Attempting to read value from DB before config store has been read. Key: desktop-proxy-ping

2017-10-05T03:56:52.803Z <Debug> [6704] ProxyCallbackManager.cpp:96 network::ProxyStatusManager::getOrCreateProxyStatus:Adding proxy into cache: , status: Direct, address https://idbroker.webex.com/idb/oauth2/v1/access_token

As a result, Cisco Spark is trying to access services over SSL (443) directly which is blocked hence the failed login attempt.

Is this a bug?

Thanks

Regards,

Hieu

[keglass]

Hieu,

I recommend you send feedback to Cisco via your Cisco Spark app, and the support team will be able to determine if this is a bug you've run into or open a new case for resolution.

Cisco Spark | Help Us Improve the Cisco Spark App

Thank you for reporting this issue.

Kelli Glass

Moderator for Cisco Customer Communities

[noobatron]

Hi Kelli,

Thanks for that! I would if i could log in! I'll reach out to Cisco support on this but just wanted to see if i was the only one experiencing this issue.

Regards,

Hieu