About marulraj1

marulraj1 · 12-18-2019

Hi All, I am trying to configure Finesse Force Wrap-up in UCCE 12 Environment. I am not finding any detailed documentation on Cisco guide. Tried making changes to the Agent Desk settings but it didn't work. If anyone has configured this feature, plea...

marulraj1 · 10-13-2017

Looking for some assistance please, I have followed instructions from the UCCX Admin Guide and Context Service Help Central support yet the registration is getting failed when i try to register using Finesse Admin Page.I have created organization and...

marulraj1 · 07-13-2016

Hi All,Is there a way to trigger email alert if the Archive and Prune functionality fails ?Regards,Raj

marulraj1 · 12-18-2019

It allows agent to change the state without selecting the Wrap-up Code. Its doesn't force the agent to select the wrap-up Code

marulraj1 · 04-10-2018

Thanks Sajith for involving your team to resolve the issue.

marulraj1 · 07-18-2017

I facing the Same Issue. Tried using 3rdparty gadget yet the same issue.Can you share me ur thoughts 3rdparty gadget Sample Code: <?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefstitle="SocialMiner Campaigns" height="425" scrolling="true">...

marulraj1 · 07-13-2016

Thanks Anil.Already I have tried that Option but it didn't meet my requirement.Is there any other way that the End user can monitor the last status of the Prune and Archive ?Regards,Raj

marulraj1 · 04-13-2016

Has anyone found an answer to this ? Regards, Pravin

Member Since	‎01-20-2015 07:54 AM
Date Last Visited	‎04-12-2024 12:48 AM
Posts	10
Total Helpful Votes Received	2

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Finesse 12 Force Wrap-up Config

UCCX Context Service Registration Issue

Email Alert for Archive Job (Mediasense 10.5 su2)

Re: Finesse 12 Force Wrap-up Config

Re: UCCX Context Service Registration Issue

I facing the Same Issue.

Re: Email Alert for Archive Job (Mediasense 10.5 su2)

Has anyone found an answer to