Assign UUI to call variables

[abotev]

Hi,

I read all documentation which you have and I don't understand, how to assign UUI from  Remote Expert Mobile SDK to Finesse agent call variables.Could someone help me please?

Thank you in advance,

Angel

[bcason]

Hi, Angel. if you're using UCCE with CVP, you open OAMP and in your call server config, under the SIP section, you add a header to the SIP Header Passing config. The exact text (case sensitive) you want to add is "User-to-User". This will pass the value to the SIPHeader variable in ICM that you can access from your scripts.

[valnikol]

Hi Bradley,

Is there any way to achieve this with UCCX even with a custom middleware?

Thanks,

Valentin

[majszakm]

Hi Valentin, were you able to come up with a solution for this? Am looking to do the same