I have a customer who would like to modify the text in the alert that pops up on the consumer side when an agent requests co-browse in the UCCE REM deployment model. I've not found a documented way to do this. Does anyone know if this is possible?
I have found the python script that imports links from a csv or xml file.However, I have not found the format that those files should be in. Can someone point me the right direction?Also, is there an example of adding/deleting a link with using a fi...
I've got RE mobile working in the labs without the normalisation script for the CUCM trunk that was included in the Configuration guide. What's the implication of not using a normalisation script on the CUCM trunk? Thanks.
Hi team,I need your help to answer a question I encountered. When I open Jabber SDK Voice & Video sample page, IE browser memory usage almost 60M+, continuously refresh the page 10 times, memory usage increased to 260M +, continue to refresh the page...
Steps: 1. The iOSFusionSDKSample app gets a call from DN-1 (1st call) (call id: GW_6448964887395831424) 2. The call is answered 3. 2nd call comes in from DN-2 (Call id: GW_8240328451775285205) 4. 1st call is put on hold by iOSFusionSDKSample ap...
Hi,With the document push feature within the Expert Assist, could you suggest on how to scan these pdf files for malware and provide the ability to direct a copy of the document to an external storage?This is required from a customer to meet their da...
dear Sir,Here we try to build a system, developing jabber guest (android/ios) used by customer, jabber client (WEB) used by agent.when customer using jabber guest make a video call with agent using jabber client. How to pass a variable, such as custo...
hi ,In Unity Connection 10.0 version i tried to Add local user and Import Active directory User but for both request iam getting the error like [Fatal Error] :1:1: Content is not allowed in prolog. iam using REST API to Add User for Post request o...
Excuse me,here's few question I want to know. 1) Is jabber's Video Call Demo support to send presentation? 2) What's format does it supported? 3) How to add presentation function in jabber's Video Call Demo? 4) How to send a customiz...
Put iOS app in background, the app connected to REM server via Wifi. REM server PING PONG settings as below: Client Ping Poll Period (seconds): 150 Missed Pings Before Timeout: 1From below app log, at 9:14:14, the app got A PING and replied a PO...
If REM mobile client can switch or set the camera on the device, front or back side camera. Some business case, the back camera is more useful then front camera.
Hi all!Can someone enlighten me about how Cisco Unity Connection works?Suppose I have uploaded some audio file through CUPI APIand it is stored somewhere under the 'ffd8ebac-64e9-4c26-96fd-7ab31e42af09.wav' name.First question:How to delete this file...
Hello,we have a requirement to play automatic message to caller via IP Phone E.g Out of office message.Is it possible to develop IPPS to achieve it using RTP Streaming API ?
Hi,If any description about the resolution of shared screen from mobile to agent desktop. It seemed web, IOS and android are very different resolution. A document said about bandwidth usage 100~200k of screen share. But I want to know if any more d...
