We have CUCM 9.1 connected internally to Mitel (MCD 6.0) via SIP. Transferred calls between the two systems don't display the correct caller ID on Mitel sets. This is because Mitel uses the FROM field in UPDATE messages for caller ID on sets displa...
Hello, Question for the JTAPI masters: Is there a way to retrieve the original address when there are several CTI ports chained together via Call Forwarding?Example:CTI x (Line 1 - "111")Forward unregistered Internal/External set to "222"CTI y (Line...
Hello, Question: Can I retrieve the original address when I have a series of CTI ports chained together for call forwarding?Example:CTI x (Line 1 - "111")Forward Unregistered Internal set to "222"CTI y (Line 1 - "222")Forward Unregistered Internal s...
We're working on a server to receive and handle JTAPI messages from CUCM. In the dev guide, I note that the default behavior of the Cisco JTAPI implementation spawns a new thread for each observer:"Normally, when an application adds a new observer to...
HelloWhen dial a wrong extension the message you to reenter the destination did not play, and after a while the call is transfered to the operator.Follow my script.Extension Range: 9xxxHow can i do this?RegardsLeonardo Santana
Hi,In my application when swapping the active call with hold call gives the error LINEERR_OPERATIONUNAVAIL. What are the possible reasons to get this error? I am using 7900 series Cisco IP phones and unable to find swap soft key in my IP phones?Any ...
Hi. I am new in JTAPI development. I have to write custom application for my company. As a start i want to write simple call app for testing functionality of JTAPI. I created Call call object and tried its connect method but it throws Address is out ...
I would like to use CiscoIPPhoneExecute to dial a number, I would like that execution to be during off-hours for the enterprise so as to not impact any people that might be in the office.Is there a way that I would know that the Dial worked, that the...
Hi,This may be a basic question, but we are figuring out ways to determine whether a call is dropped by calling party or called party, in a contact center environment.When two parties are on a call, and called party's terminal being observed, when t...
Hi everybody,I found that is possible for a route point to answer call and stream audio directly, but I don't know how to enable it. I try to do the same things i already do for Route Ports, but when I try to answer the call, tapi returns LINEERR_OPE...
Hello, We have created a route group with 2 sip trunks pointing to 2 Recorder machines. For those phone for which recording is enabled, the INVITE packets are routed to a route list ->route group . The route group is having 2 SIP...
We make an accessible application for the blind wanting to use Cisco phones. Unfortunately, a blind user cannot know if they are logged in to a hunt group or not. We want our accessible application to tell them. However, I do not believe the TSP can ...
