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Retrieve original address from CTI Call Forwarding

mstromske
Level 1
Level 1

Hello,

Question for the JTAPI masters:  Is there a way to retrieve the original address when there are several CTI ports chained together via Call Forwarding?

Example:

CTI x (Line 1 - "111")

Forward unregistered Internal/External set to "222"

CTI y (Line 1 - "222")

Forward unregistered Internal/External set to "333"

CTI z (Line 1 - "333")

CTI x and y are unregistered.  CTI z is registered.  User dials "111".  CTI x forwards call to CTI y, which forwards to CTI z.  CTI z processes the call.  Is there a way to retrieve the original address ("111") here?

Thanks,

Matt

1 Reply 1

Geevarghese Cheria
Cisco Employee
Cisco Employee