Solved: Cme with b-acd scrip not hunt

peepo1ccna · ‎08-14-2014

Hi All

I'm new in scipt and have problem about b-acd . I refer document from

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

After I configed everything look good but I have problem in hunt menu , I have cme with 1 fxo , 1 Analog phone line(027515577),connect to fxo port 0/0/0

Example .. I call from my mobile to analog line (027515577) and I have menu press 1 to Sale,Press 2 to customer service. When I press 1 or 2 the phone in hunt not work and not ring but display of ipphone 7965 show "1 call in queue" but if i use

"param dial-by-extension-option 5 1100 " to direct number they can ring.

Please help me

Sh run

application

service aa flash:app-b-acd-aa-2.1.2.3.tcl

paramspace english index 1

param number-of-hunt-grps 3

param menu-timeout 6

param dial-by-extension-option 5

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param max-extension-length 4

param aa-pilot 027515577

paramspace english location flash:

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param max-time-call-retry 600

param voice-mail 5000

param service-name queue

!

service queue flash:app-b-acd-2.1.2.3.tcl

param queue-len 15

param aa-hunt1 7777

param aa-hunt2 8888

param queue-manager-debugs 1

param number-of-hunt-grps 2

!

voice-port 0/0/0

cptone TH

timeouts initial 30

timeouts call-disconnect 3

timeouts wait-release 5

timing hookflash-out 50

caller-id enable

!

dial-peer voice 300 pots

service aa

destination-pattern 02.......

incoming called-number 027515577

port 0/0/0

forward-digits all

!

ephone-hunt 1 peer

pilot 7777

list 1100, 2100

!

ephone-hunt 2 peer

pilot 8888

Raghavendra G V · ‎08-14-2014

looks like moh is not configured under telephony-service, please configure and try.

telephony-service

moh "flash:en_bacd_music_on_hold.au"

Thanks,

Raghavendra

View solution in original post

Raghavendra G V · ‎08-14-2014

Hi,

please collect logs with below debugs.

debug voip app

Thanks,

Raghavendra

peepo1ccna · ‎08-14-2014

Hi Raghavendra

debug voip app as below but it so many long if u want more pls tell me.

Thankyou

Aug 14 08:50:48.831: //-1//SERV:/AFW_Service_CCInterface: Received Event 26 for service aa modulehandle NULL

Aug 14 08:50:48.831: //-1//SERV:/AFW_Service_GetExecEnv: Script Name = aa

Aug 14 08:50:48.831: //-1//SERV:/AFW_Service_GetExecEnv: Using Cached ExecEnv

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_SetRoot: Execenv = 0x30EB7890

Aug 14 08:50:48.831: //-1//AFW_:/AFW_M_TclModule_NewDup:

Aug 14 08:50:48.831: //-1//AFW_:HN00D6C684:/AFW_M_TclModule_Free: MOD[TclModule_2B649CD8_0_140

VGTEST#70368] ( )

Aug 14 08:50:48.831: //-1//AFW_:/AFW_M_FSM_Free:

Aug 14 08:50:48.831: //-1//AFW_:/AFW_Process_Lock: pProcess(0x2B0D9E68)=1

Aug 14 08:50:48.831: //-1//AFW_:LP:EE30EB7890000:HN00D92CA4:/AFW_M_Object_SetExecEnv: ObjCount: 1, CmdPending 0

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_RestoreDataBackup: Restore DataArea from Script

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_RestoreDataBackup: Restore TokenTable from Script

Aug 14 08:50:48.831: //-1//AFW_:EE30EB789

VGTEST#0000:/AFW_ExecEnv_Initiate: Execenv = 0x30EB7890

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_SetCallCorID:

Aug 14 08:50:48.831: CallCorID is l o "F d 3qj< I

Aug 14 08:50:48.831: //-1//AFW_:/AFW_Leg_New:

Aug 14 08:50:48.831: //32//AFW_:/AFW_M_Leg_SetExecEnv:

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_IncrPendingCmd: PendingCmdCount: 1

Aug 14 08:50:48.831: //-1//AFW_:LP:EE30EB7890000:LG32:/AFW_M_Object_SetExecEnv: ObjCount: 2, CmdPending 1

Aug 14 08:50:48.831: //

VGTEST#32//AFW_:/AFW_Object_AddListener: adding Module TclModule as listener

Aug 14 08:50:48.831: //32//AFW_:/AFW_M_Leg_GetHandle: Leg handle: LEG_32

Aug 14 08:50:48.831: //-1//AFW_:EE30EB7890000:/AFW_ExecEnv_AssignCall: Execenv = 0x30EB7890, Leg = 32, Peer_Tag = 300

Aug 14 08:50:48.831: //32//AFW_:/AFW_ExecEnv_SetCallCorID:

Aug 14 08:50:48.831: CallCorID is l o "F d 3qj< I

Aug 14 08:50:48.831: //-1//AFW_:/AFW_Event_New: Event ID: ev_any_event

Aug 14 08:50:48.831: //32//AFW_:/AFW_Process_GetCcqEvent: Rec

VGTEST#eived

Aug 14 08:50:48.835: //-1//AFW_:/AFW_Process_GetCcqEvent: Event[CC_EV_CALL_SETUP_IND(34)] {

Aug 14 08:50:48.835: //-1//AFW_:/AFW_Process_GetCcqEvent: EXECENV[0x30EB7890][aa]

Aug 14 08:50:48.835: //-1//AFW_:/AFW_Process_GetCcqEvent: LEG[32][LEG_INIT(0)][Cause(0)]

Aug 14 08:50:48.835: //-1//AFW_:/AFW_Process_GetCcqEvent: }

Aug 14 08:50:48.835: //32//SSIN:/AFW_SS_MapEvent:

Aug 14 08:50:48.835: //32//AFW_:/AFW_Leg_GetTypeDetail: voice intf type = 2

Aug 14 08:50:48.835: //-1//SSIN:/A

VGTEST#FW_SS_Telephony_MapEvent:

Aug 14 08:50:48.835: //-1//AFW_:/AFW_Util_SaveRawMsg:

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Leg_UpdateStats: Updating stats for ID F type 0

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/incrementIncomingDialPeerCallStats: Incrementing call-stat to [0] for dial-peer [300]

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Object_WalkListeners:

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_M_Object_ShowListeners: START

Aug 14 08:50:48.835: //-1//AFW_:/AFW_M_Ob

VGTEST#ject_ShowListeners:

Aug 14 08:50:48.835: //32//AFW_:/AFW_M_Module_GetHandle: Module handle: TclModule_2B64A128_0_14232740MOD[TclModule_2B64A128_0_14232740] (

Aug 14 08:50:48.835: //-1//AFW_:/AFW_M_Object_ShowListeners: LEG[32][LEG_INCINIT(1)][Cause(0)]

Aug 14 08:50:48.835: //-1//AFW_:/AFW_M_Object_ShowListeners: )

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_M_Object_ShowListeners: END

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Object_WalkListeners: Entering Module : TclModule

Aug

VGTEST# 14 08:50:48.835: //32//AFW_:/AFW_ExecEnv_SetModuleScope: TclMod4 08:50:48.835: //-1//AFW_:/AFW_Leg_IncomingTranslate: Tag(300) calling[] redirect[] called[]

Aug 14 08:50:48.835: //32//AFW_:/AFW_FSM_Drive: ACTION BEGIN: ------(CALL_INIT[1],ev_setup_indication[34])---[act_Setup]------

Aug 14 08:50:48.835: //32//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Aug 14 08:50:48.835:

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagObjCmd: infotag get leg_ani

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagGetObjCmd: infotag get leg_ani

Aug 14 08:50:48.835: //32//AFW_:/vtr_lg_ani: argc 2 argindex 2

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagObjCmd: infotag get leg_dnis ule_2B64A128_0_14232740 ---> TclModule_2B64A128_0_14232740

Aug 14 08:50:48.835: //32//AFW_:/AFW_M_TclModule_Action:

Aug 14 08:50:48.835: //32//AFW_:/AFW_TclModule_DefaultEvHandling:

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Leg_CheckIncomingCallBlock:

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Leg_SettlementValidateCall: target=, tokenp=0x0

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Leg_IncomingTranslate:

Aug 1

VGTEST#

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagGetObjCmd: infotag get leg_dnis

Aug 14 08:50:48.835: //32//AFW_:/vtr_lg_dnis: argc 2 argindex 2

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagObjCmd: infotag set med_language 1

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagSetObjCmd: infotag set med_language 1

VGTEST#Aug 14 08:50:48.835: //32//AFW_:/vtw_ms_language: argc 3 argindex 2

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagObjCmd: infotag get mod_handle_service B-ACD-SERVICE

Aug 14 08:50:48.835: //32//TCL :/tcl_InfotagGetObjCmd: infotag get mod_handle_service B-ACD-SERVICE

Aug 14 08:50:48.835: //32//AFW_:/vtr_mod_handle_service:

Aug 14 08:50:48.835: //32//TCL :/tcl_LegObjCmd: leg setupack leg_incoming

Aug 14 08:50:48.835: //32//TCL :/tcl_LegSetupAckObjCmd: setupack leg_incoming

Aug 14 08:50:48.835: //3

VGTEST#2//AFW_:/vtd_lg_incoming: argc 2

Aug 14 08:50:48.835: //32//AFW_:/vtd_lg_incoming: Legs [32 ]

Aug 14 08:50:48.835: //32//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1

Aug 14 08:50:48.835: //32/EC1F6F9B8033/AFW_:/AFW_Leg_GetTypeDetail: voice intf type = 2

Aug 14 08:50:48.835: //32//TCL :/tcl_LegObjCmd: leg proceeding leg_incoming

Aug 14 08:50:48.835: //32//TCL :/tcl_LegProceedObjCmd: proceeding leg_incoming

Aug 14 08:50:48.835: //32//AFW_:/vtd_lg_incoming: argc 2

Aug 14 08:50:48.

VGTEST#835: //32//AFW_:/vtd_lg_incoming: Legs [32 ]

Aug 14 08:50:48.835: //32//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1

Aug 14 08:50:48.835: //32//TCL :/tcl_LegObjCmd: leg connect leg_incoming

Aug 14 08:50:48.835: //32//TCL :/tcl_LegConnectObjCmd: connect leg_incoming

Aug 14 08:50:48.835: //32//AFW_:/vtd_lg_incoming: argc 2

Aug 14 08:50:48.835: //32//AFW_:/vtd_lg_incoming: Legs [32 ]

Aug 14 08:50:48.835: //32//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1

Aug 14

Raghavendra G V · ‎08-14-2014

Please configure "logging buffer 10000000" and "no logging console" and then collect the logs.

attach the log file instead of copying here.

Thanks,

Raghavendra

.

peepo1ccna · ‎08-14-2014

Hi Raghavendra

Please find in attach.

Raghavendra G V · ‎08-14-2014

looks like moh is not configured under telephony-service, please configure and try.

telephony-service

moh "flash:en_bacd_music_on_hold.au"

Thanks,

Raghavendra

peepo1ccna · ‎08-14-2014

Hi Raghavendra

Very Thank! it work!!!

peepo1ccna · ‎08-14-2014

Hi Raghavendra

I see ip iphone 7965 will show "1 call in queue" on display,is it possible if i wll disable!

Raghavendra G V · ‎08-14-2014

No it is not possible, if there are any calls in queue it will show this message.

Thanks,

Raghavendra