Unable to login using JTAPI Test Tool (PROVIDER_OUT_OF_SERVICE_EVENT)

[sushilb]

Hello all,

I am trying to login using JTAPI Test Tool but getting below errors:

Case 1. During login if I pass parameter then I get

     Oct 12 17:47:56.846 IST %JTAPI-PROTOCOL-7-UNK:(P1-hq-cucm-pub) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {

  eventSequence                 = 2

  PROVIDER_OUT_OF_SERVICE_EVENT = 200

  }

Case 2. But if I did not pass any parameter then I get error message "Cannot Connect to Provider"

     Oct 12 18:07:46.334 IST %JTAPI-MISC-7-UNK:Provider "(P1-jtapi1)" changing state to IN_SERVICE

I am not sure what wrong I am doing?

Any help would be appreciated.

[dstaudt · Accepted solution]

Hi Sushil testing just now, I had the same issue by just double-clicking the CiscoJTAPITest.jar. I had better success by launching the tool from the command line:

• Open a command line session
• Change directory to the folder where the test tool was extracted
• Run the tool via: java -jar CiscoJTAPITest.jar CiscoJTAPITest.jar

Note, at minimum you will want the 'Standard CTI...' permissions for 'CTI Enabled', 'Allow Control of Phones support Conference'/'Rollover'Note

Your second log above actually looks successful from the .log file - hoping forcing the 'working directory', i.e. via `cd` into the directory and launching from there via CLI, helps with the tool launch

[sushilb]

Thanks dstaudt,

Your suggestion resolved my long pending issue.

Thanks again.