We are in the process of replacing around 22 physical Cisco phones for our sales associates with the Cisco Jabber client. The Jabber client will become their primary telephony device. Any ups or downs to doing this? What has been your experience?
There is no 100% feature parity between a hardphone and Jabber, you probably want to dig into exactly what they use in their phones, and then decide if Jabber is the right option or not.
HTH
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