Jabber issues with video with iPAD air

[asarmiento85]

Hi there,

I just wanted to ask the community the following:

I have a Jabber for IPAD setup but for some reason every time I/we call a user that recently got his iPAD air, all we see is stripes in the video, and we don't hear anything.

Please let me know if you have seen this behaviour anywhere.

Please see the attached image.

Thank you!

[Jaime Valencia · Accepted solution]

I don't think the ipad air has been officially tested with jabber for ipad

The device requirements are:

• iPad 2, iPad with Retina display (3rd and 4th generation), or iPad Mini
• iOS 7.0
• iOS 6.1

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/iPad/9_x/JABI_BK_J940C01D_00_jabber-ipad-release-notes-9-3-3_chapter_00.html

Right now there's no support for that, you'll need to wait until the BU tests the new ipad air and validates it can work.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk