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login with JabberSDK takes more than 50s because of "telephonydeviceschange" event

xaverbandi
Level 1
Level 1

Hi

I have an agent who uses a JabberSDK to control his deskphone. He has has this issue:
He is able to log in, authenticate and select his device. The authentication process is quick, but JabberSDK takes about 50s to show the available devices.
In the JabberSDK logs, I found 10 events "telephonydeviceschange". The first 3 are quick (<1s) but the 4th arrives with a delay of 51s.

The rest of the login process is quick.I my development environment, I cannot reproduce the events.

Has anybody an idea what the problem could be? Thanks a lot.
--
JabberSDK version 11.8.1
Browser Internet Explorer

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Might want to post in DevNet where they support the SDKs and APIs.

HTH

java

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