Created by: Samuel Chang on 16-11-2011 06:35:32 PM Finesse 8.5.3.98000-400 and UCCE 8.5.2
-Able to log in
-Able to change state
-See sample screen pop data when a call is presented to the agent
-See call ringing in on the agents phone
-Able to click the "answer" button in Finesse -Able to talk and logoff -when two agents login. one use CTI agent and the other use Finesse agent. CTI agent is successfully dial Finese agent, but Finesse agent fails to dial CTI agent. The call hangs forever.
Subject: RE: Finesse Agent fails to dial other agent. Replied by: David Lender on 17-11-2011 09:57:07 AM Build 400 does not support makecall.
Subject: RE: Finesse Agent fails to dial other agent. Replied by: Hin Lee on 17-11-2011 10:02:09 AM Which release support make a call and where I can locate it.
Subject: RE: New Message from Hin Lee in 2385312 - General Questions: RE: Finesse Ag Replied by: David Lender on 17-11-2011 05:21:48 PM A new developer release has been posted that supports makecall (but not Callvariables).
It is available in the Tools section of the Finesse Documentation page here
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
