Created by: Marco Longhin on 18-10-2010 04:56:33 PM Hello, i tried to run the sample code for UCX-si_sdk-1.0.1 but i received this message: "########## Unexpected notification: ADDRESS_ACTIVATION_FAILED #######" The connection with the provider is established correctly. CME with the flag "debug cti all" enabled reports this information: Router# *Oct 18 16:20:28.523: //CTI/SM:sm_process_sys_event event 8 *Oct 18 16:20:28.523: //CTI/SM:cti_teardown_sessions_by_tag mode 0 tag 1 *Oct 18 16:20:29.303: //CTI/PI:cti_frontend_proc [4]: received CC Event [26]: CC_EV_CALL_SETUP_IND *Oct 18 16:20:29.303: //CTI/PI:pi_process_service_event event 26 *Oct 18 16:20:29.303: //CTI/PI: got CC_EV_CALL_SETUP_IND callID 4 *Oct 18 16:20:29.303: //CTI/PI:pi_parse_service event 0 *Oct 18 16:20:29.303: CTI_PARSER: Processing XML message <?xml version="1.0"?> <RequestSystemStatus xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"> <extensions> <privateData> <private> <lcs:line xmlns:lcs="http://schemas.microsoft.com/Lcs/2005/04/RCCExtension"> tel:3004;device=001aa1c9e9e0 </lcs:line> </private> </privateData> </extensions> </RequestSystemStatus> *Oct 18 16:20:29.303: //CTI/XI:csta_RequestSystemStatus_cb: Function Called *Oct 18 16:20:29.303: //CTI/XI:csta_extensions_cb: Function Called *Oct 18 16:20:29.303: //CTI/XI:csta_privateData_cb: Function Called *Oct 18 16:20:29.303: //CTI/XI:csta_private_cb: Function Called *Oct 18 16:20:29.303: //CTI/XI:lcs_line_cb: Function Called *Oct 18 16:20:29.307: //CTI/XI:csta2cti:786 csta_service_type_t(19) *Oct 18 16:20:29.307: //CTI/XML:ERROR: csta2cti_DeviceID: device size(13) is bigger than buffer size(13) *Oct 18 16:20:29.307: //CTI/XI:csta2cti_DeviceID: csta( tel:3004;device=001aa1c9e9e0 ) attr(2, tel: ) number(3004) phone-context=(0,) device=(001aa1c9e9e0) *Oct 18 16:20:29.307: //CTI/XI:csta2cti:1024 cti_ev_type_t(1) *Oct 18 16:20:29.307: //CTI/SM:sm_handle_sys_service event 3 *Oct 18 16:20:29.307: //CTI/SM:sm_find_scb_node_by_context context_id 4 *Oct 18 16:20:29.307: //CTI/SM: to return 0 *Oct 18 16:20:29.307: //CTI/SM:sm_handle_sys_open_session *Oct 18 16:20:29.307: //CTI/SM:created scb node 65F8E0E8 context_id 4 *Oct 18 16:20:29.307: //CTI/SM:sm_grant_session: num=3004 *Oct 18 16:20:29.307: //CTI/SM: input mac present, value=001AA1C9E9E0 *Oct 18 16:20:29.307: //CTI/SM: Target mac address resolved: 001AA1C9E9E0, num_expanded 0 *Oct 18 16:20:29.307: //CTI/PI:pi_send_sys_event event 16 context_id 4 *Oct 18 16:20:29.307: //CTI/PI:pi_build_event event 15 *Oct 18 16:20:29.307: //CTI/XI:cti2csta:1038 cti_ev_type_t(15) *Oct 18 16:20:29.307: //CTI/XI:cti2csta_error: cti_error = 13 *Oct 18 16:20:29.307: //CTI/XI:cti2csta:2028 csta_EventType_t(1) *Oct 18 16:20:29.307: //CTI/XML:csta_xml_builder: XML message evt->protocol(1) buffer size(2000), return length(179), message(179) <?xml version="1.0" encoding="UTF-8"?> <CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"> <operation>invalidDeviceID</operation> </CSTAErrorCode> *Oct 18 16:20:29.327: //CTI/PI:cti_frontend_proc [4]: received CC Event [13]: CC_EV_CALL_DISCONNECT_DONE *Oct 18 16:20:29.327: //CTI/PI:pi_process_service_event event 13 *Oct 18 16:21:16.823: %DHCPD-4-PING_CONFLICT: DHCP address conflict: server pinged 10.0.0.3. *Oct 18 16:21:16.827: %DHCPD-4-PING_CONFLICT: DHCP address conflict: server pinged 10.0.0.4. *Oct 18 16:21:22.803: %IPPHONE-6-REG_ALARM: 14: Name=SEP002155040A5D Load= SCCP70.8-5-3S Last=UCM-closed-TCP *Oct 18 16:21:22.883: //CTI/LM:cti_update_cme_line_status mac addr 002155040A5D number 3003 line status 0 normal 0 line removed 0 line shared 0 cti notify 0 *Oct 18 16:21:22.883: //CTI/SM:sm_find_context_ids_by_line num 3003, tag 0, mac 002155040A5D, prev 0, expanded 0 *Oct 18 16:21:22.883: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP002155040A5D IP:10.0.0.4 Socket:2 DeviceType: Phone has unregistered abnormally. *Oct 18 16:21:22.883: %IPPHONE-6-REGISTER: ephone-5:SEP002155040A5D IP:10.0.0.5 Socket:5 DeviceType: Phone has registered. *Oct 18 16:21:23.347: //CTI/LM:cti_update_cme_line_status mac addr 002155040A5D number 3003 line status 1 normal 1 line removed 0 line shared 0 cti notify 0 *Oct 18 16:21:23.347: //CTI/SM:sm_find_context_ids_by_line num 3003, tag 0, mac 002155040A5D, prev 0, expanded 0 *Oct 18 16:21:23.347: //CTI/SM:sm_find_scb_node_by_line num 3003, tag 0, mac , prev 0, expanded 0, mac_existed 0 *Oct 18 16:21:23.347: //CTI/SM: to return node 0 *Oct 18 16:21:28.523: //CTI/SM:sm_process_sys_event event 8 *Oct 18 16:21:28.523: //CTI/SM:cti_teardown_sessions_by_tag mode 0 tag 1 This is my CME configuration: Router#show running-config Building configuration...
Current configuration : 5897 bytes ! version 15.0 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname Router ! boot-start-marker boot-end-marker ! ! no aaa new-model clock timezone IT 1 clock summer-time IT recurring last Sun Mar 2:00 last Sun Oct 2:00 dot11 syslog ip source-route ! ! ip dhcp excluded-address 10.0.0.1 ip dhcp excluded-address 10.0.10.1 ! ip dhcp pool DATA_SCOPE network 10.0.10.0 255.255.255.0 default-router 10.0.10.1 dns-server 8.8.8.8 ! ip dhcp pool VOICE_SCOPE network 10.0.0.0 255.255.255.0 default-router 10.0.0.1 option 150 ip 10.0.0.1 dns-server 8.8.8.8 ! ! ip cef ip dhcp-server 10.0.0.1 no ipv6 cef multilink bundle-name authenticated ! ! ! !ff ! ! voice service voip cti csta mode basic no cti shutdown allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip moved-temporarily no supplementary-service sip refer sip registrar server expires max 120 min 60 ! ! voice register global mode cme max-dn 144 max-pool 24 ! voice register session-server 1 keepalive 60 register-id ctimonitor cti-aware ! voice register dn 1 session-server 1 allow watch ! voice register dn 2 session-server 1 allow watch ! voice register dn 3 session-server 1 allow watch ! voice register dn 4 session-server 1 allow watch ! ! ! ! voice-card 0 ! ! ! interface FastEthernet0/0 no ip address duplex auto speed auto ! interface FastEthernet0/0.10 encapsulation dot1Q 4 ip address 10.0.0.1 255.255.255.0 ip helper-address 10.0.0.5 ! interface FastEthernet0/0.50 encapsulation dot1Q 48 ip address 10.0.10.1 255.255.255.0 ! interface FastEthernet0/1 no ip address shutdown duplex auto speed auto ! ip forward-protocol nd ! ! ip http server ip http secure-server ip http path flash: ! ! ixi transport http response size 64 no shutdown request outstanding 1 request timeout 60 ! ixi application cme no shutdown ! ! tftp-server flash:apps45.8-5-3TH1-6.sbn tftp-server flash:cnu45.8-5-3TH1-6.sbn tftp-server flash:cvm45sccp.8-5-3TH1-6.sbn tftp-server flash:dsp45.8-5-3TH1-6.sbn tftp-server flash:jar45sccp.8-5-3TH1-6.sbn tftp-server flash:SCCP45.8-5-3S.loads tftp-server flash:term45.default.loads tftp-server flash:term65.default.loads tftp-server flash:apps70.8-5-3TH1-6.sbn tftp-server flash:cnu70.8-5-3TH1-6.sbn tftp-server flash:cvm70sccp.8-5-3TH1-6.sbn tftp-server flash:dsp70.8-5-3TH1-6.sbn tftp-server flash:dsp70.8-5-3TH1-6.sb tftp-server flash:jar70sccp.8-5-3TH1-6.sbn tftp-server flash:SCCP70.8-5-3S.loads tftp-server flash:term70.default.loads tftp-server flash:term71.default.loads tftp-server flash:apps11.8-5-3TH1-6.sbn tftp-server flash:cnu11.8-5-3TH1-6.sbn tftp-server flash:cvm11sccp.8-5-3TH1-6.sbn tftp-server flash:dsp11.8-5-3TH1-6.sbn tftp-server flash:jar11sccp.8-5-3TH1-6.sbn tftp-server flash:SCCP11.8-5-3S.loads tftp-server flash:term11.default.loads ! control-plane ! ! ! mgcp fax t38 ecm mgcp behavior g729-variants static-pt ! ! ! ! telephony-service xml user cisco password cisco 15 max-ephones 24 max-dn 50 ip source-address 10.0.0.1 port 2000 load 7911 SCCP11.8-5-3S load 7912 SCCP11.8-5-3S load 7945 SCCP45.8-5-3S load 7971 SCCP70.8-5-3S max-conferences 4 gain -6 web admin system name cisco password cisco dn-webedit transfer-system full-consult log table retain-timer 30 log table max-size 100 log password cisco create cnf-files version-stamp Jan 01 2002 00:00:00 ! ! ephone-dn 1 dual-line number 3001 cti watch ! ! ephone-dn 2 dual-line number 3002 cti watch ! ! ephone-dn 3 dual-line number 3003 cti watch ! ! ephone-dn 4 dual-line number 3004 cti watch ! ! ephone-dn 5 ! ! ephone 1 codec g729r8 ! ! ! ephone 2 mac-address XXXX.XXXX.XXXX codec g729r8 type 7945 button 1:2 ! ! ! ephone 3 mac-address XXXX.XXXX.XXXX codec g729r8 type 7912 button 1:4 ! ! ! ephone 4 mac-address XXXX.XXXX.XXXX codec g729r8 type 7912 button 1:1 ! ! ! ephone 5 mac-address XXXX.XXXX.XXXX codec g729r8 type 7971 button 1:3 ! ! ! line con 0 line aux 0 line vty 0 4 login ! scheduler allocate 20000 1000 end someone can help me? Thanks
Subject: RE: Sample code NOT working Replied by: Yaw-Ming Chen on 18-10-2010 06:21:39 PM Is it possible that you can attach API log (not cti debug) so we can look into more detail ?The log location is in the sample code configuration file. Thanks !
Subject: RE: Sample code NOT working Replied by: Yaw-Ming Chen on 18-10-2010 06:48:21 PM Also please remove basic mode see if it fix the problem
Subject: RE: Sample code NOT working Replied by: Marco Longhin on 19-10-2010 08:40:34 AM Hi, i removed the option "no cti csta mode basic" and this fix the problem. Thank for your help!
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