dear all,
please find below some suggested Webex Calling training courses/resources for customers (admin and end users):
Administrators:
1) Webex Calling for customer administrators - elearning
The Webex Calling for Customer Administrators eLearning course contains 19 modules - it describes each feature, how to access each feature, and its location in the feature settings in the Control Hub web portal or relevant portal.
Expected duration : 9 hours but you can pick what you want if desired.
2) Webex Calling for customer administrators (live sessions) (3 days - remote)
This course is designed to present the Webex Calling Customer Administrator with comprehensive knowledge and skills required to operate the Cisco Webex Calling cloud-based PBX system at the customer administrator level.
Note: live sessions are made available from time to time so there is a chance, at time you check, there might not be live sessions available.
3) Webex Control Hub - Foundations (elearning)
This is a must-do in my view as it covers all aspects of Webex control hub in terms of user provisioning, authentication, SSO, etc. -things that are needed regardless if you have meetings or messaging or calling, etc. Could pick sections of interest of course.
4) Webex Control Hub - Analytics, Reporting and Troubleshooting training (elearning)
Another option that focuses on analytics capabilities on various workloads (calling, meetings, messaging and devices) - you could pick what you want.
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End-user training
1) Essentials.webex.com - calling section
In case you care about end-user training, above page is a must-see.
It includes also admin launch kits (handy kits to roll out features that level up your users calling experience).
2) Academy.webex.com - ondemand video tutorials (select Webex Calling section)
Quick videos that show how to use Webex Calling (starts from basic features and expands to more advanced features).
Note: back in sept2023, we moved many user features from Calling User portal to new unified user portal called User Hub in order to provide an intuitive and simplified experience. So pardon us if some of the videos still refer to old calling user portal.
And here I would say is the right place for a general note:
Webex calling innovation is continuous and rapid speed (see related community post Webex Calling News Feed (at a glance)). So please bare with us in cases where some section in training material is not fully up-to-date compared with latest enhancements.
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Please rate if you find helpful.
Index of all my collab community posts --> Looking for info on Cisco Collab solutions ?
Recent community posts on Webex Calling:
Webex Calling Top Resources
Webex Calling News Feed (at a glance)
Webex Calling - unique Group Call Management capabilities
Why move to Webex Calling? (for existing onprem CUCM customers) (ppt)
Webex app calling integration with Microsoft Teams
Leverage the power of Webex app - callerid screenpop use case
Webex Calling LGW(Local Gateway)-DNA Essentials or Advantage
thanks!
Alkiviadis
