Contact Center

Dear Team, We need clarify one deployment doubt. Currently we need deploy a Contact Center solution based in the agent mobility.Any way to have the UCCX agents working directly from internet without any VPN and with a unified Interface (no apps)?I'm ...

Hello Everyone.I upgraded uccx 12.0 to UCCX 12.5.1.I installed a fresh ccp 12.5.1.Previously i had uccx 12.0 and SM 12.0.The web chat was working very well.Now with the latest versions of uccx and sm (ccp),the chat is hitting sm but not recieved by t...

HelloWe have two peripheral gateway pairs and we have agents across both peripheral gateways. Issue is when agents on one PG pair receives calls and then transfers the call to another agent on the second peripheral gateway pair the peripheral variabl...

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...

Hello All, I hope you all are doing well . We have successfully created a program to subscribe to Notification Services to topics like dialogs , and users. We are having 2 different cisco finesse versions deployed in infrastructure where are finding ...

Hi,I wonder if anybody still use device targets on UCCE  12.x?They seem to work just fine on 11.x up to 11.6,  although they are mentioned deprecated ever since UCCE v10.0 and might be even earlier.Deprecated does not mean unsupported, but I wonder i...

Hi there,Need some clarification here, here it sayshttps://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/older_pages/virtualization-unified-contact-center-enterprise-older.html#12.0Supported VMware VMFS (Virtual Machine Fil...

Hi, I have a Java web application Finesse gadget where the Supervisor can initiate Silent Monitoring, Whisper Coaching and Conference (Call Barge replacement) through JTAPI. I have configured Supervisor and Agent's IP Phones (desk phones) on CUCM. Si...

I wonder if there is an option for the scenario below ...I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I woul...

Today, i wanted to upload a prompt, i tried different formats to resolve an unrelated sound problem on a script.Suddenly, after uploading and deleting some prompts (about 5 or so), i was no longer able to upload new ones. I opened the "upload prompts...

Hi Team,I am trying to import contacts in Cisco UCCX (latest version) by "Automatic Import Contacts" process via SFTP. I have installed freeftpd server in my laptop windows 10 and enabled SFTP of that application, added new user with credentials cisc...

Hello,I have created Agent greeting on UCCE11.6 Lab deployment but when call script from Finesse the script fail in Run external script "GS,Server,V, FTP" and from VVB logs i found that VVB cannot fetch FTP URL and send 404 Not Found.Please Assist. 

Hi,We have to reinstall finesse secondary server with different Host Name and IP.Do we need to reinstall finesse primary also or just change the Secondary host name in the cfadmin portal.What is the correct procedure ?