I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
Ok, so I might have forgotten how ECC variables worked, I might be able to have 5 variables each of 55 bytes (to be safe) then cut up the ID into smaller chunks. Testing this out.
The only way I can see this actually working is to remove them and add them to CSQs. The individually CSQ doesn't have a notion of agent state, it's the channel that will have that notion. So you can't have multiple CSQs and only be available in some...
I had never thought about that option and it’s pretty ingenious. I’ve just never run into a customer who required multiple RONA settings, it feels like a huge pain. I am glad to see there’s a solution even though it’s a huge amount of work.
david