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Hi all, Does anyone know if you can get statistics for the number of times options in the menu step are selected by callers and how you can run a report to get these stats?Many Thanks

Hi there,I have always remembered that if a logger was down less than 12 hours then it would automatically sync itself to the other side when brought up, but if the downtime was more than 12 hours that's when you need to manually sync DB from up-to-d...

Hi all,in a few month the tool "Message of the day" will be set up in our company. I want to upload a .wav file on it. Can anyone tell me 1) how big the .wav files can be and 2) is there a time limit? Many thanks

Hello, Sometime when we remove terminated employees through Active Directory we get a UCCX notification that a synch failure occurs with CUIC. I have noticed this seems to be when the user is someone in CUIC that handled reports and had their own sav...

afternoon,i am  running the call type report and agent team report, but finding the agent team report has more abandoned calls than the call typeone point i cant seem to find the answer to is where these extra abandoned calls on the agent report are ...

I am working in PCCE off of Precision Queue All Fields Report - created a customized view to strip all extraneous information out.  I currently do not have access to the SQL to manipulate in MS SQL Server, although I pushing to getting that done. I a...

Can someone please tell me what the numbers in the contact type field in the contactcalldetail table mean? Thank you!

Hello Experts, just want to know how do i get EWT details from task routing API? which API i have to call ? any configuration on ICM side ? anything i have to do while submitting the task submission API request to social miner . Currently i am gettin...

i have a url result as below. its plain of text not xml format resulta = oneb = twoc = three4 = fourhow to make uccx collecting each line of that into a string variable?the result string should be like this:stringline1 = "a = one"stringline2 = "b = t...