Hello, I am curious about what would be the best approach to the following scenario: Two geographically different clusters (CUCM,CCX). ACD calls originally destined to cluster 1 should route to cluster 2 and vise versa in a fail-over scenario or du...
Forum Posts
I configure Auto Answer on Finesse using this guide:Configure an Auto Answer with Finesse - CiscoBut when my agent is on state Not Ready, call is auto answered. It's possible create a "IF" to status of agent?*I using CCX 11.6
Hi Everyone, I am a beginner in Call Studio. Could you please help me to how we pass the values like dnis information, ani information into call flow?
UCCX 10.6 In our environment if an Agent is running Internet Explorer and closes down IE while still logged into Finesse, they will stay logged in and won't automatically get logged out until around 3 minutes has passed. The same happens with Firef...
We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop. Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task ...
Looking for a way to have an agent controlled Outbound Dialer. I know the UCCX has a preview outbound dialer campaign you can setup. I setup a test campaign and it worked as anticipated. Is there a way for the agent to control when the are present...
Resolved! Redundant media server cvp
I have cvp and ucce 10.5 In script editor I assign the ip address of the media server however I have two media servers. Is there a redundant microapp in ICM for this or do I need to implement a load balancer such as F5 as an example Thanks
Hi allUCCX: 10.5.1.11001-49I have an issue with UCCX Finesse agents not showing the time in the Agent State Log Report seen in their client window. Times are one hour ahead. The UCCX servers are located in the CET timezone and the affected agents ar...
will upgrading to UCCX 11.6 resolve any issues seen in v11.5(1)? i've looked in the release notes for 11.6 but don't see anything regarding bug/defects.
Resolved! Cisco VVB 11.5 VM Issue
Hi, I was trying to install Cisco VVB (Virtualized Voice browser) 11.5 using the OVA provided at Cisco web site, however after the installation has been completed I got the below error , our installation on Esxi 6 so I'm not sure if that is could cau...
Resolved! Cisco Finesse v11 Agent Auto-Logout
Hi Everyone, I need your assistance please. I have UCCX v11.5 and Cisco Finesse v11 deployed in a live environment. I have an issue whereby agents get automatically logged out of their Finesse Desktop even if they're on a call. I've checked for bug...
Hi, I would like to front-end a CCX script with a web page. Currently, the script is using XML files stored locally in the UCCX Documents to populate certain variables such as Public Holidays. I've read about the Web-Enabled Client scripts in th...
Hi Experts I'm having a requirement for if the client press the any Character (like*) during the get digit string step, It shout finish the this step and proceed to next step. But if the getdigit is getting and account number (length is 10) and I can...
We are using Cisco UCCX 10.6 When an Agent logs into Finesse, they see the "My Statistics" tab at the top between "Home" and "Manage Call". But our Supervisors (who also act as Agents) don't see "My Statistics". They only see Manage Team, Team ...
Hi, I am facing problem with my current UCCE 11.0. I have found out that Both logger (a nd B) are in sync and data are present properly. But HDS B side not in sync though HDS A side have the correct data. Tried to restart the distributor of AW of t...
