Hi Everyone,
I need your assistance please. I have UCCX v11.5 and Cisco Finesse v11 deployed in a live environment. I have an issue whereby agents get automatically logged out of their Finesse Desktop even if they're on a call. I've checked for bug...
Hi.I'm facing the following issue on a Cisco Voice Gateway:(1/3) Framer: 1, Event: CMQ_EVENT_E1_FRMR_RAI_ALARM, Status: 128(1/3) Framer: 1, Event: CMQ_EVENT_E1_FRMR_RAI_ALARM, Status: 0 Does anyone know what might be causing this on...
Hi Mark,
Thanks for your response. Yes, currently the Enforce Intra-cluster Maximum Login Time option is set to True. However there's no need to change this value because this issue has only been affecting the Call Centre team. The Intra-cluster Maxi...
Hi Mark,
Thanks for your response.
Do you have 'some' users sharing workstations, working day/night shifts or jumping from/to workstations throughout the day? There's no users sharing workstations throughout the day or between shifts.
Hi Mark,
Thanks for your response and insightful information.
Just to confirm, are you experiencing problems with Finesse Desktop or Finesse IP Phone Agent (FIPPA)? Finesse Desktop.Are you guys using EM? YesIf so, are you guys using an EM auto-lo...
Hi Chevy.We are having a similar problem. We installed some VG224s after migrating a buidlings' Voice infrastructure from Siemens to Cisco. The extensions are working properly except the fax lines that are routing via the VG224. The extensions on t...
