Contact Center

I'm using the Cisco MediaSense API to subscribeToEvents.I use this URL: https://10.10.20.64:8440/ora/eventService/event/subscribeToEventsthis content type: application/jsonthis header: JSESSIONID: 23476F529F436D71E667AF97D91B0BFC (I got this from my ...

Interested in Agent Request for UCCE. Can anyone tell me if it is able to leverage customer call back so the call back can be scheduled? Thanks, Paul.

Hello, CUCM/UCCX Version 11.5 I have setup a consult call transfer in CCX to ring a Hunt Group in CUCM.  In doing this the caller id on the phone shows the IVR Port Number.  Is there a way to show the Caller ID info instead of the IVR Port info? T...

Is there a way to query in SQL against the hds to see who turned on/off Courtesy Callback? One of my customers says it gets turned on about once a week and wanted to know why. We have an admin script that overrides ( Global.userCC_XXX=0) it from bein...

Hi, I am deploying a UCCX 11.5 solution and have the following requirement for one of the departments, but I can't see the best way of achieving what I need. They have around 45 different DDI numbers for which they want to be able to individually as...

Hi, Would like to know, how to achieve the below scenario in Cisco environment. 1.We have 3rd party IVR, where it accepts incoming customer calls. 2.The IVR plays some prompts and sets the call details using CRI (Call Route Interface) via GED125 to I...

I've create a new application/script/queue in UCCX.  During testing, I noticed the agent never goes into reserved or talking state - only from ready to not ready.  The live data never shows a call being taken by the agent either. Has anyone encounter...

Just seems like an easy modification and a huge timesaver.

Hi, id like to know if it's possible in Agent Desktop (v. 10.6.1.2011) to call to an alternative phone from a customer in outbound preview dialer. F.I. i got a customer contact with 2 or 3 phones loaded in a campaign. This contact is presented to age...

Customer is trying to implement Click to chat feature with UCCX 10.5 and Social Miner 10.5; I have few questions to implement the solution 1. How to implement Time of Day/Day of Week and Holiday routing for UCCX web chat? As I understand, Web chat d...

I'm currently trying to simplify an emergency evac script. At the moment it's not triggering the change to the emergency prompts when activated. Scenerio: Call Center ADial : 2777 (2777_trigger.aef)Prompt Voice – please enter your pinPin - 12345The "...

Hi,   I would like to ask about the latest uccx capability.   Is it possible to make a web service request like SOAP or WSDL from uccx ivr application?   I need to make a request and parse the respone.   For example, I need to query the bank balance...

I am attempting to follow the instructions for creating a web triggered application. After creating and uploading the welcome.html file, I am not able to open that file from any web browser. I always get a 404 error. The url I am using is http://172....