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Experts, I need your help for Estimated wait time calculation in the script. We have a main script and based on the selected options it goes to another script where the Skill groups are configured. I am curious to know how to set up EWT and to which ...

Hi Team, I would like to know about CTI agent desktop customization. what all things we can achieve when we customize our agent desktop. To ask shortly what are the difference is their between non customized and customized agent desktop? regards,Hari...

Hello, I have a UCCX w/Finesse and i am using the Salesforce gadget. My environment is already setup with the way that if i pull up my browser and input my Salesforce web address, it automatically authenticate with my ADFS server which automatically ...

I'm configuring a UCCX 10.5 workflow in the Workflow Admin tool. I want to create an HTTP trigger that opens a URL based on data collected in the IVR (data that is already stored in Peripheral/ECC variables through the script). When I open the HTTP ...

Using Cisco Unified CCX Administration v9.0.2 and we have one of our agents that is able to login into CAD, gets calls with no problem, but when she goes to log off, the reason code menu doesn't appear for her, she just gets logged off with no messag...

Hello, How can we identify CSQ overflow calls in UCCX database? Do we need to set any UCCX "Custom Variable" to identify the CSQ overflow calls or is there any field in UCCX database which can tell us about overflowed calls. Thanks & Regards, Umesh

I have an agent that can not go to a ready state, she can log off and on but can not make herself ready. Has anyone come across this before? I tried looking for the error in cases and bugs but came up with nothing, assistance appreciated.

We have cisco UCCX version 8.5 with CUCM 8.6. the last service contract expired on novembar 2015. now I want to know whether support contract for uccx 8.5 is available or not. if not then what is the alternative . Thanks in Advance Zahir

Hello All, UCCX Version: 8.5.1.11004-25 So I have a Script for a CSQ/Application (*called "App-1") in which I am running a "Trigger Application" step in. That Trigger Application Step calls another Application, let's call it "App-2". From inside A...

Current UCCX 8.0.2 on UCSWant to migrate to 10.6Please correct me on below options I have and which one is better please:Option 1. Same VM/Hardware upgrade, we only have 12 hours if we go for thisUpgrade to 10 and then to 10.6.Issues: Downtime needed...