Looking for the Top Level Part number to order the CCX Bundle CCX-10-25P with the purchase of a CUCM.I had previously ordered it under CUWL-STD-K9, but now I'm being told to order using CUWL-10X-K9, but it does not have the bundle. Thanks in advance,...
Hi,We are currently running 10.5.1. We are experiencing a number of issues with this release and was told to upgrade to 10.6.1. I was wondering if anyone here currently using 10.6.X and if so would like to know how stable it is, and what was the reas...
Hi, I have a PCCE deployment with Finesse version 10.0(1). I already have the user account we used to install Finesse which I use on the very rare occasions I need to access the cfadmin web page for Finesse Administration. However I have a requiremen...
Hello. I have taken over an UCCE installation that has a lot of scripts with a "Route Select" before "Queue to Skill Group." The only thing the "Route Select" node does is check for availability of a skill group and the following "Queue to Skill Gr...
Good morning;Today I have the need to enable high availability in different physical locations, the servers that I have today are:2 servers UCSC-C220-M3S: 1 with CallManager Publisher and UCCX Master and the other with CallManager Subscriber and UCCX...
All,UCCX newbie here...I have setup a fairly standard IVR with distribution to 2 CSQs using FIFO. As part of the IVR, Option 2 transfers via an Inter-Cluster Trunk to another UCM cluster. There are likely scenarios where the agent answering the call ...
I need to lookup some information in an existing database, but after setting up the Script table in the Configuration Manager and referecing the table in the DBLookup node, it won't connect to the database.After running the Call Tracer program the ...
Hi all, Can you tell me if this is possible to desactive the HTTPS Redirect on Finesse that is integrated with UCCX?I don't see the 'utils finesse application_https_redirect disable' on UCCX, thanks a lot for your help. BR Aubert
Hi all, Can you tell me if this is possible to desactive the HTTPS Redirect on Finesse that is integrated with UCCX?I don't see the 'utils finesse application_https_redirect disable' on UCCX, thanks a lot for your help. BR Aubert
I have never had occasion to use ICM/UCCE's ability to access external databases from an ICM script.I am looking at this for the first time for a customer requirement, where they want tobe able to access several databases depending on the script, and...
Hi all,We are currently testing a citrix deployment in our contact centre and are looking to ensure we haven't lost any of the current functionality available to our managers when using a PC.Unfortunately it would appear that silent monitoring doesn'...
Hello,I know that agents are not able to have more than 50 Skills assigned to them, and when you associate an agent to more than 25 CSQs you receive a warning.The questions I have are: What are the effects of associating to more than 25 queues? What ...
Hey Guys, Using Finesse/UCCX 10.6. Wrap up codes save ok if call is resolved locally.Wrap up Codes save ok when call is blind transferred. Wrap up codes do not save if call is consult transferred. The green tick displays, all looks good, however the...
