Previously, there was a COP file available out on CCO to disable the ECDSA certificates in UCCX. Now the links in various documents to that cop come to a blank page on CCO. What happened to the COP file? Has disabling this changed?
Forum Posts
Resolved! CUIC 12.5 compatibility with CCE 12
Hello,We are facing CSCvp90518 bug in CUIC-LD-IDS v12 which needs an upgrade to version 12.5 to resolve.in the CCE v12.5 compatibility matrix, CUIC v12.5 is not compatible with Finesse v12.Also if I upgrade both coresident CUIC and Finesse to v12.5,...
Resolved! Need xpath help in uccx script
I have the below XML document in UCCX document management.<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Numbers><DNIS>6022</DNIS><DNIS>6023</DNIS><DNIS>6024</DNIS><DNIS>6025</DNIS></Numbers>When anyone call the UCCX application, script shou...
I am wanting to set the priority of a call as it comes in. Two questions: 1) Should this step be introduced before the Select Resource step or after the call is queued? 2) Is there a way to capture the value of the call's current priority and that I ...
Hi I have migrated a UCCX cluster to a new BE6K. This also involved changing IP and hostname For both machines (Publisher and Subcriber) they now have the correct IP and hostname On the subscriber i have set the publisher and with show network cluste...
HI,In UCCE 12.6 I am trying to pass a custom payload using Dialogflow.queryParams.payload vxml property for dialogflow element. But the payload does not show up on the google dialogflow side. In fact any other properties like geoloction, timezone are...
Hi,I'm looking to create a new user with special characters in it as a request from a team in my organization to test something. I've looked out for all options available to do so but i'm unable to go through. Please help with any suggestion on how t...
I am trying to upgrade a UCCX server node. the iso file im using is: UCSInstall_UCCX_12_5_1_UCOS_12.5.1.11002-481.sgn.is I get the error message: Error encountered: "The selected file is not valid. Please ensure that the COP/ISO file is intended fo...
While running Reports on v 12.5 on UCCX I am able to run Live Stock Reports fine. However when running Historical Stock or Custom Reports they don't show any data. Please see below
Resolved! Existing UCCX with new CUCM
Hello team I have an existing UCCX where we will change hostname and IP's from CUCM and UCCX. The procedure to change IP/hostname is documented. But in the UCCX do we have to redefine the AXL/JTAPI and RMCM? Thanks JH
Hello,Can anyone help me with the sql query that how to build table that exactly like CUIC stock report 'Detailed Call CSQ Agent Report'? I am trying to pull data from UCCX database and display the same records, but there are always some records not ...
Hello I want to have a UCCX script that checks an XML file and using XPATH I can get somw information (in this case the name) This is the XML <Mobile-Numbers><employees><num>1234567890</num><name>John Smit</name></employees></Mobile-Numbers> The XPAT...
After login, Showing loading report in Cisco finesse 11.5(1).does cisco finesse 11.5 compatible with Chrome 106.0.5249.119 and Edge 106.0.1370.47 ?
I want to know the time the Agent answered the TCD Table. The time format is YYYY-MM-DD HH:MM:SS
Hello Team, Last week we have faced an issue. After performing an initialize local database , agents were unable to authenticate to finesse. We disabled the NTLMv2 on the AWDB but the issue persists. the AD team activated NTL on the active directory...
