Contact Center

 Dears ;Is there any way to limit the number of CVP Port used by scripts ?i need to give each script fixed number of CVP ports cannot exceeded.we have CVP V 8. Thanks

HiI have a requirement to run one Admin script every minute , does it make any overload to central controller ? . Anyone is using the same in production system?RegardsRenni john 

this is the call FlowSIP VXML Gateway------->CUPS-------->CVP----->ICM---->CUCM--->AGENT. Then CUPS is acting as proxy server The Call from new SIP trunk , is received by CTI agent desktop and reserved ,but unable to reach agent phone and disconnects...

Dear Experts,I have an issue with agent status. when the agent make an outbound call (not preview dialer), the status is changed to "not ready" . is there any way to change it to "talking state" instead of "not ready".the other issue, when you run th...

I just noticed this today, and wondered if others had experienced this. CVP 7, if you are interested.I have a GD microapp to get three digits from the caller, and want to use those in a dynamic label to transfer the call to an IP phone where no DID i...

Good Morning All,We have a particular customer that two days ago lost its two ROGGERS (site A and B). We have provisioned for this customer multiple department call centers. Some of them have the ability to override their main scripts via an ad-hoc r...

Hi We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/If we create admin script to store time with DST change to me...

Hi TeamI have a situation to check time in routing script by comparing values with memory variable . Please help me to get answers of below mentioned queries.1, Which 'data type ' need to use in user variable list to store time  ( string ,date )2 ,is...

The redundant setup of CUCM 7.0,  CVP 7.0  and CUP with 2 X PSTN cisco voice gateway – 800 Toll Free service is running right now.  We need to add one more cisco gateway with SIP trunk   . Telco will shift the 800 service to this new SIP telephone ra...

Hi All,Is it possible to disable the keyboard shortcuts on the CTI Agent Desktop? I'm using ICM 8.5(3) version and the dektop version is 8.5(5).Kind regards!

I just got a request that the CTIOS agent stats for the Today values (HandledCallsToday, AvailTimeToday, NotReadyTimeToday, etc) are resetting at midnight and noon. I've looked all over the registry settings and I can't seem to find anything that wou...

 HiGood dayCan anyone help for the below issues CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD. Connection lost or timeout with UCCX server.(attached)IPPA always dis...

 Hello,We are deploying IVR on UCCX 9.0 at one of our customer.Along with UCCX 9.0 customer has AQM (Advanced Quality Manager), WFM (Work Force Management).Cutomer requirement is when caller calls IVR there is an prompt in IVR to enter 10 Digit ID Ca...