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Call studio version 11.6 Form element

Dears, I have a Cisco Call studio version 11.6, and i have option menus from 0 to 9, * and #. so an overall of 12 menus. so i used the FORM Element. whenever i reach this element, the audio prompts plays but whenever i push a DTMF, i get the belo...

Resolved! CUIC 11.0(1) Agent Not Ready Summary

Hello: I am not able to find the stock Agent Not Ready Reason code summary report that should be stock with UCCE CUIC...I believe someone renamed the definitions or deleted the report definition. I do have access to an Agent Not Ready Detail report...

CVP 11 Issue with '+' Character while Sub-Dialog Invoke

Details :- we are encoding Subdialg URI with "UTF-8" format to avoid whiteSpace breaking URI.(java.net.URLEncoder;) Product Version :- CVP :- v11.6(1) , Latest Patch (PatchInfo_CVP_11_6_1_0_0_5_74).VVB :- ciscovb.1161.ES01.22 Issue :- In CVP 9,...

Custom application not able to access data from UCCX.

Hello, I successfully registered my UCCX Finesse server to Context Service and it's working fine. When customers call or chat, pods are being created in the cloud and the customer journey is accessible from the Finesse gadget. Then I needed a way to ...

.NET application cannot connect to Finesse 11.6 on Windows 7

Hi - We have a .net application that hosts Finesse (through browser control). On our Windows 7 OS, we are unable to connect to Finesse 11.6, we receive a the "Cannot authenticate with the Notification Service" error. We are able to connect when using...

Resolved! Finesse screen pop from SQL database

We have a customer that will have a SQL database that they want Finesse to contact with a ANI to bring back certain account details?I guess I can use a screen pop gadget to use values from callvariables, then form a http request for the data, but can...

Setting up Cisco Spark Team Announcement Gadget ?

I have followed the guide and now all I see is loading ... Any idea what wrong I might have done?

Resolved! 3rdpartygadget Displayed without Container or Titlebar

Curious if you have ever seen a custom 3rdpartygadget displaying without the Gadget container nor the titlebar? Aside from previous interest in wanting to be able have gadget contents displayed without the realestate overhead of another titlebar, f...

Resolved! Creating a New Login/Logout Agent report

I am trying to create a report definition from scratch using Agent, Agent_Logout, Agent_Interval & Agent Half_Hour tables.it is a simple report and have been able to create the report definition, however when I run the report for a given date, when I...

CVP Custom Element

Hi, Can someone help me with a step by Step guide to create a custom Element. Thanks

Resolved! Gadget Access to User LoginName

LoginName seems to be part of the User object. However, even when the agents login via their LoginName, the LoginName does not seem to be part of the user object that the gadget can access. What is the prescribed method to obtain the LoginName fro...

CRMNEXT Integration Issue - Error in Response

HI Team, This is in regards to CRMNEXT – CISCO finesse integration , wherein integration has been done in CRMNEXT for softphone by consuming Finesse API. We are currently in UAT for CRMNEXT upgrade project, and during testing we have identified t...

Resolved! Finesse 11.6 Login Error in thick client

Hi, I have embedded Finesse 11.6 into a thick client CRM tool. the CRM forces IE 11 compatabiltiy mode so i've added a regedit in my IE > Browser Emulation to fix this which has been succesful. However, on some older computers we are receiving the ...

CAD to Finesse Migration utility

Hi Experts, We are migrating from 8.5.1SU4 >> 10.6.1SU2 (mixed mode) >> 11.6 I was going through the CAD to Finesse migration utility tool and was wondering if I can use export & import on 10.6.1SU2 running on mixed mode as it doesn't work on 11....