Contact Center

Good morning Community,   Is there any way at present we can actively monitor which users are logged into Hunt Groups within Jabber 11.9.2.  Is there a product or a report that we can see in real time or even historically to see whether our users are...

Hi All,   I am using an asr 1006 (RP2) as a cube router. I want to set up applications (for ccb) via dial-peers but dont think its fully supported (see below article... it's a bit vague though):    https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Hi everyone, I have to create campaign to IVR purpose. Scenario: Dialer call the customerCustomer may have hear the announcementThen customer must be connected directly to agent form skill group I made a script but it not works properly (attachment) ...

We have developed a custom wrap-up gadget with a search bar. I want to hide or at least disable the default wrap-up gadget on Finesse layout.    From the first look, what I knew is, we cannot disable it as the wrap-up gadget is the part of the header...

Hi, I have the ASA 5555-X. I restart the asa, but when is booting, I get the error of is not detected boot image. I enter in rommon and start with other image and I view the space in disk and I get 0 bytes free. I try to restore a backup and do the c...

Does Courtesy Call Back version 11.0 and up use an outbound dial-er at all?????   Thanks!   Paul Milstone

Hi, I am using Call studio 11.5.My call exits through fault path in webservice element.I need the fault code or message to be printed in logs.Is there any way to get that.   Sowmiya

Hi, I have CUIC 11.5 and while supervisor try to generate report from CUIC it says "You do not have any reports/folders.Create reports/folders." What could be wrong here? supervisor is given privilege to reports.. Please help!! 

Hello, I am wrapping in integration of our legacy system with Finesse. It is vb.net based and trying to get a simple login function to work. After all of the trials, I think I am close but I am getting a 401 Unauthorized error with the code below. I ...

Hi,How to enable pause / resume call recording in CallRecordingGadget? getting error: "not allowed access...." Failed to load https://mediasense.myexample.com:987/ora/authenticationService/authentication/signIn: Response to preflight request doesn't ...