Hi. I am using Cisco Finesse (11.5) and ECE. I have configured a Finesse Gadget which dynamic depending on a call variable that is passed via the ECE chat using the the Media dialog/queue (<mediaId>5000</mediaId>).I would like to further enrich the g...
Hi all,We have an in house CRM and planning to make use of email routing and assignment by UCCX-SocialMiner. Instead of displaying the email to the agents in the default Finesse email gadget, we are planning to display the email directly in our web b...
Hello All, I am new on this platform. I want to know the difference between cisco cvp and cisco call Studio?Sorry for the basic question, but i want to know from basics.Thanks
I have been hearing of a push by partners to move all 3rdpartygadgets to a stand-alone gadget server vs the Finesse Server. They have been claiming that this is the Cisco-recommended Best Practice to ensure that there is NO impact to Finesse Server ...
Hello All,I am new on this platform. I want to know what is the difference between in Cisco Voice portal and Cisco Call studio.Sorry for the basic question. But I want to know about this.Thanks in advance.
Hi there,I've been developing and testing a gadget in a lab environment, finesse v 11.5.1. When in that environment I get all the relevant (I thought) participant information in published events (XMPP) which I can confirm in the webservices logging ...
Hi Guys,We have integrated the PCCE solution 11.5 to Sales force and IDaaS for Delivering ID and Verification process.Now I have been asked to create custom report where Business can see how many callers have completed the ID&V process by displaying ...
I can see that today Finesse does not support an All Event Client.Answered clearly here: CTI OS to REST & XMPP API migration"Finesse isn't meant to be a monitoring tool and therefore users can only view their own dialogs and supervisors can view ...
Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...
I have problem with sending request to Cisco Finesse REST API. I have small application which in first step get all users (this request works fine), nest step is send request to make call for choosen agent and at this moment I have message error 500....
Hello,I've attempted to access CUIC for the first time since it was installed 4/6 weeks ago and been presented with the following screen which certainly looks to be wrong!I'm not aware that I've changed anything that could affect this, however it's n...
Hello.I am developing a CCMP application.When I send GET or POST messages to CCMP server, I sometimes get a connection reset exception.I can not find any log about disconnecting socket in CCMP application server folder.The version of CCMP is 11.x and...
I'm new to Finesse. I'm trying to create a custom UI for the Finesse desktop.I would like to know how a ringing event(A call arriving at the agent desktop) is monitored and being captured. Also about how the on call events are getting triggered.
