I am very much new to JabberSdk and Finesse. Would integrating Jabbersdk Voice and Video with Finesse be a right choice to be used by call center agents for voice calling purpose?
Its me again...I might need your expert knowledge in something we are currently working on regarding finesse gadgets...we are trying to create a finesse desktop feature where we should be able to open new tabs within finesse itself from an iframe...I...
Hi,Is French localisation for Finesse available with UCCX 10.5 ?If not, when ?Because a lot of customer don't want to migrate to CCX 10 because of this unavailability.And there is a risk that they don't migrate in Cisco if the waiting time is too lon...
Hi,I am using the REST API client on CVP 11.5 which works fine.It returns (and I log) back the XML response.I then parse the XML for various parameters using SET Value & local variables and then log each local variable value but the values are not be...
I can't seem to find a link to the ElementAPI documentation: com.audium.server.session.ElementAPI.Right now, I'm specifically looking for the definition of the input parameters for VoiceElementData.getElementDataType.Can someone please point me to a ...
I am building a custom element with input confirmation, but I could not find com.audium.server.voiceElement.* lib, is there any sample I may look up? Thanks.
Dear members,One of our customers has 2 UCCX clusters (one for Help Desk and the other for customers queries) and one SocialMiner license.Can they use the same SocialMiner server with the two UCCX clusters?Thank you in advance for any feedback.
I just want to create my own custom directory and need to host it in separately.i just want to know is how can i build my custom server. 1. if i need any API or specific parameters ? 2.can i communicate my server and phone to search or retrie...
I am sending URL to the social miner server as using an ECC. You can see the contents of the ECC below, name=test@abc.com&title=275&variable_cv_5=test@abc.com&mediaAddress=%2B46727002855&variable_cv_1=%E3%83%86%E3%82%B9%E3%83%88&variable_user_user.EC...
We recently migrated all our users from CAD to Finesse, (10.6.1 SU2, soon going to 11.6x) I'm trying to clean up the layout and there's some whitespace around the CUIC dashboard that I've added. Does anyone know how to get rid of this (see red arro...
Hello,I am new on cisco call studio. I want to create one java custom code that calls rest service and want to use this code in cisco call studio application.Please let me know the steps for creating above scenerio. If you guys have some sample exam...
