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Hi All,I am writing to get your valuable thought about multiple agents logout and not-ready in a single click.My goal is to make a new gadgets for supervisors where they can see their respective agent team. Select team from the drop-down list and all...

Trying to figure out is if the Attributes API in the UCCE 11.5 document is correct. Based on the document we should now be able to add/remove agentAttributes but nothing happens when we use the "agentAttributesAdded" and "agentAttributesRemoved" XML ...

Hi,I am using Import API-create to send records to the dialer for a given campaignId.When I process calloutcomes, I use ImportAPI-list to fetch the call results. However, the fields that I am looking for are not present in the response - DateTime, Ph...

Dears,I have an embedded web app gadget that will connect me to a database server (CRM) and opens its web interface after i enter my username and  password (see image 1 below)The problem is the following :In my first attempt to login and at the momen...

We are currently rolling out Finesse 10.5 against UCCE 9.0(4) in 21 countries throughout Europe.  We have run into some "Worker's Council" issues in Germany.  We need to be able to rename or remove the "Start Monitoring" button in the Team Performanc...

My environment is cisco C3945E and CVP 11.5,and I use "Subdialog Invoke" element in the call studio to invoke the external vxml file(for example simple24.vxml ),and the vxml file can work, but if i only changed the simple24.vxml file, i found that c3...

How to prevent Duplicate Logins to the Same AgentID?

We are having an issue with our new Task Routing setup. We are getting tasks properly routed to Finesse agents via Task Routing so that direction of flow is working. What isn't working is that Closed tasks by Finesse agents are not being removed from...